Cancellation policy

Some items in our store may be offered to you as a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

All order cancellations are subject to 3.6% cancellation fee. This will be deducted from the refund amount. 

PRE-ORDER CANCELLATIONS
In the event that the skates you pre-ordered is out of stock with the supplier, we will notify you. You may choose ONE of the following options:
1. Refund the payment (subject to cancellation fee) or
2. Wait until your skates get back in stock or
3. Change your order to a variation or model that is in stock

We do NOT allow cancellation of pre-orders for customized items. 

Pre-order cancellations after order processing will not be accommodated. 

PRE-ORDER CHANGES, RETURN & REFUND
1. Once we receive your pre-order, changes in size and variation can be accommodated before we finish processing your order. Once processing is done, we can no longer accommodate changes, unless initial order is out of stock with the supplier. Finalize your order and size before placing an order. Ensure your size is correct by reading our sizing guide below.

2. Once your order arrives, return and exchange can be accommodated under certain conditions (see exchange policy).

3. Pre-order cancellations and refunds after order processing cannot be accommodated.

 

SIZING
We suggest to measure your feet in inches or cm while standing up. Do NOT base your size on the US or EU size of your regular shoes as this is different per brand of roller skates. Recommended fit is snug but not uncomfortable. Your toes should not be crunched in the toe box.